Privacy Policy
Introduction
At Kapwa Counselling ("we," "us," or "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.kapwacounselling.ca/ and when you use our counselling services.
Collection of Personal Information
We collect personal information that you voluntarily provide to us when you:
- Book appointments or consultations through external booking platforms.
- Fill out contact forms on our website.
- Contact us via email or phone.
The personal information we collect may include:
- Contact Information: Name, email address, phone number.
- Additional Information: Any other information you choose to provide in the contact form.
Additionally, our website contains buttons that redirect to an external appointment booking platform hosted at https://clientportal.powerdiary.com/clientportal/kapwacounselling/AppointmentBooking/ClientAppointment. Any personal information you provide on this platform is collected and processed according to their privacy policy. We encourage you to review their policy before submitting your information.
Use of Personal Information
We use your personal information to:
- Provide Services: Schedule appointments and deliver counselling services.
- Communication: Respond to your inquiries and send important updates.
- Improvement: Enhance our website, services, and user experience.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information:
- With Your Consent: When you provide explicit permission.
- Legal Obligations: To comply with laws, regulations, or court orders.
- Service Providers: We use trusted third-party services such as Webflow for website hosting, Jane App for booking, PowerDiary for client management, and tools like Finsweet and GSAP for enhanced website functionality. All third-party services comply with industry-standard security measures.
Data Storage and Security
Your personal information is stored securely and protected against unauthorized access, alteration, disclosure, or destruction. We implement encryption, access controls, and secure servers to safeguard your data. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us ensure the functionality of the site.
- Essential Cookies: Necessary for basic website functionality.
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external sites you visit.
Your Rights
You have the right to:
- Access: Request copies of your personal data.
- Correct: Update any inaccurate information.
- Delete: Request deletion of your data, subject to legal and regulatory obligations.
To exercise these rights, please contact us at joanna@kapwacounselling.ca
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions or concerns about this Privacy Policy, please contact:
Email: joanna@kapwacounselling.ca